Shipping Policy

Last updated: 10 November 2026

Thank you for shopping with Audance, a trading name of MONTCLAIR BRANDS LTD. This policy explains our delivery destinations, processing times, shipping arrangements and how to contact us about your order.

Shipping Destinations & Costs

We offer free standard shipping on all orders throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. There is no minimum order value for free standard shipping.

We currently deliver only to the United Kingdom.

Free standard shipping applies to delivery charges. Information about taxes and customs charges is provided below.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. This includes preparing, packing and arranging dispatch.

If we need additional information to fulfil your order, such as clarification of your delivery address or vehicle details, we will contact you. Any resulting change to the estimated delivery timeframe will be communicated to you.

Shipping Origin & Delivery Times

Orders are dispatched from our fulfilment partners in China and delivered through international carriers and their UK delivery partners.

Our estimated timeframes are:

• Order processing: 1–3 business days after payment confirmation.

• Transit time: 6–12 business days after dispatch.

• Total estimated delivery time: 7–15 business days after payment confirmation, including processing and transit.

Business days are Monday to Friday, excluding public holidays. Public holidays in China or the United Kingdom may affect processing or delivery.

These timeframes are estimates rather than guaranteed delivery dates. Customs processing, severe weather and carrier disruptions may cause delays. If we become aware of a significant delay affecting your order, we will contact you with an update.

Delivery estimates do not limit your statutory rights concerning late or undelivered goods.

Order Tracking

Once your order has been dispatched, we will email you a dispatch confirmation with your tracking number and tracking instructions.

You can also visit our Track Your Order page.

Tracking information may not appear immediately after dispatch and may update at different intervals as your parcel moves between carriers. A tracking number is different from your Audance order number.

If your tracking information is unavailable or you need help understanding an update, contact us at support@audanceshop.com.

Taxes & Customs

As orders are dispatched from China, customs processing and applicable tax rules may affect your shipment.

We will disclose applicable taxes and any additional import or customs charges payable by you before you place your order. Where a charge cannot reasonably be calculated in advance, we will explain that it may be payable and how it is determined.

Free standard shipping does not, by itself, mean that all import taxes or customs duties are prepaid. We remain responsible for any tax obligations that apply to us as the seller.

If a carrier requests a payment that was not disclosed before your purchase, or requests payment for a charge you have already paid, please contact us with your order number and a copy of the payment notice so we can investigate.

Delivery Address & Changes

Please check that your delivery address, postcode and contact details are accurate before completing your purchase.

If you notice an error, email support@audanceshop.com as soon as possible with your order number and the corrected information.

We will try to accommodate changes before dispatch, but we cannot guarantee that an address can be changed once an order has been processed or handed to the carrier.

If a parcel cannot be delivered or is returned to the sender, contact us so we can review the circumstances and explain the available options. Any proposed redelivery charge will be explained and agreed with you in advance.

Delayed, Lost or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, appears to be lost, or arrives damaged, please contact support@audanceshop.com with your order number and relevant details.

We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where applicable, in accordance with your statutory rights. You do not need to resolve a carrier claim yourself before contacting us.

For deliveries arranged by Audance, we remain responsible for the goods until they come into your physical possession or that of a person you have nominated to receive them.

For damaged deliveries, photographs of the packaging and affected items can help us investigate. Please retain the packaging where reasonably possible. This does not restrict your statutory rights.

Cancellations & Returns

If you wish to cancel an order, please contact us as soon as possible. We will try to stop dispatch where this is still possible.

Once an order has been dispatched, we may be unable to intercept the parcel. This does not remove any statutory right you have to cancel the purchase or return the goods.

Please refer to our Refund Policy for cancellation rights, return instructions, applicable return costs and refund arrangements.

Free outward shipping does not automatically mean that return shipping is free.

Contact Us

For shipping questions or assistance with an order, please contact:

Audance — MONTCLAIR BRANDS LTD
Email: support@audanceshop.com
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 17544263

The registered office is not a designated returns address. Please contact us for return instructions before sending any items.

Nothing in this policy excludes or limits your statutory consumer rights.